Customer Feedback

We love to hear from all of our customers at Purrfect Pawz Pet Care so please get in touch and let us know what you think of the service;

Sarah, Judith, Florence & Fleur

We have just been away for a couple of days and Susan has looked after our cats for the first time. She has been great, we have returned to happy and relaxed cats and Susan kept us informed by text how they were. Thank you so much, highly recommended, very professional service. Booked in again already.

Shirley, George & Nero

Home now, as expected everything is great. Thanks again.

MARIA - WILLOWS CAT RESCUE

I have known Susan since 2005 and her ability to evaluate the animals on an individual basis and understand their needs is a precious gift that is vital to Willows. She is a huge asset to us. I cannot give any higher recommendation of her ability to give 100% quality in all she does and her attention to detail is second to none.

Bonnie, Helen & Adrian

The service Susan provided for our cat Bonnie was exceptional. I felt totally at ease leaving Bonnie for a week while we went away on holiday. Susan gave me daily updates and photos while we were away which we looked forward to receiving each day. I have already booked again for our next holiday. I would highly recommend, thank you so much Susan.

Angela, Steve & Archie

Thank you Susan for your wonderful service. You provide a professional, caring service and I felt totally at ease leaving Archie in your care. He loved you too, lol.

Charlie, Midnight & fish

Thank you so much Susan, for taking such good care of my pets.

Laura, Phillip & Mia

This was the first time Susan looked after Mia and I cant recommend her more highly. She was responsive to my initial query and completely put me at ease when she came to meet Mia and discuss requirements, nothing was too much of a problem. Susan sent me daily updates including photos, which was lovely to receive while I was away. Thank you and I would not hesitate to use Susan again.

Joanne, Eve & Molly

Thanks again for doing a great job of caring for Molly.

Julie & Jaxn

This is the first time I have contacted Susan from Purrfect Pawz. My elderly pooch Jaxn was well taken care of, whilst I went on a weeks holiday. I was very happy with this professional and very personal service and I know Jaxn was too. In fact I think he is missing you already Susan. We will definitely be using your services again. Highly recommended. Thank you so much.

Irene, Dave, Tilly, Fidget & Tink

This is the first time we have used Purrfect Pawz and the services Susan provided for our 3 cats was exceptional. On first meeting our cats it was apparent Susan has a wealth of knowledge and experience of cats. We received regular updates and photos while we were away, which was so reassuring. She also pointed out some health problems which admittedly we should have dealt with sooner and because of her genuine concern, she asked to be updated regarding this. So Susan is certainly not someone who just feeds the cats,she is dedicated, conscientious and caring. Everywhere was left spotlessly clean. We would have no hesitation in asking Susan again in future and would highly recommend her. Thank you.

Sharon, Graeme & Monty

This was the first time Susan looked after our Monty, having been recommended by Willows Cat Rescue. She took great care of him and very reassuringly sent us daily photos of him. Nothing was too much trouble and we have already booked for when we are away next. We feel we can go away and not worry, as we know our boy will be well taken care of. If you are looking for a kind, caring and extremely capable cat sitter then contact Susan.

Joanne, Naz, Marley and Rosie.

I spoke to a number of cat sitters, who after a short conversation I knew they were not what I required to look after my 3 cats. I then telephoned Susan and I knew within a short while I had found a professional and caring cat carer. I met with Susan in my home prior to booking my holiday, so I could see how my cats would be with her, as one is shy. I should not have worried, they all loved her. On my holiday I had regular text messages and photos to reassure me all was well, which helped me totally relax and enjoy my Xmas break. I came home to a tidy, clean house and more importantly 3 very well looked after cats. I left instructions of their routines and this was followed to the letter. I am already planning my next holiday and Susan is the only one I would leave my pets with in the future. Highly recommended.

Wendy & Taz

Hello Susan, Im back home with my favourite little man, thank you so much for seeing to him. I am pleased with everything and happy with the service. Thanks again.

Margaret, Ian & Fluffy

Very pleased with cats. Ian obviously had a good time, but what I was really pleased with was Fluffys reaction to our return. No panic when we came in, he had hidden behind the curtains when we opened the door, but when I went upstairs and spoke to him he was relaxed and there was no spitting and panicking, just calmness and purring. I thank you so much for Fluffy being calm, later he even came downstairs and sat on my knee for the first time ever.

Linda & Tigger

Hello, I felt I could relax and enjoy my holiday knowing Tigger was in safe hands. I received pictures regularly of Tigger being pampered.

Naomi & Millie

We are very pleased with your service, especially at the short notice at Xmas. Thanks again.

Martin & Muffin

Thanks for looking after Muffin, and the house this weekend. She really doesnt relish staying at a cattery so the fact she can now stay at home if I am away for a day or two makes things a whole lot less stressful. She is currently fast asleep on my lap and very happy to have someone to lie on. I am very satisfied with the service you provided and will be in touch again shortly.

Carol, Rosa & Isaac

Thank you so much for looking after Isaac. It was very reassuring to know he was being well cared for while we were away. We are so glad we have found someone we can trust to come in and feed him and next time hopefully he will emerge from his blissful , deaf slumber to see who it is who is leaving him his food and water.

Karen, Yorkie & Oscar

Thanks Susan, hope the girls were ok for you, sounds like they have been in good hands. Thanks for looking after them especially at short notice. They are both well groomed and happy, I would have no hesitation in using your services again.

Carol & the girls

What would I have done without you, after I put my back out. You even went for my food shopping, thank you Susan.

Julie, Brian, Oliver & Charlie

Had a fab time away with Lulu.......once again Susan thank you.

Anna & M.J.

Thank you so much for looking after M.J., it is a good service you provide. I don\'t know what I would have done, it was Maria Harrison who recommended you. You can tell M.J. had a lovely time, I will pass on the good word.

Doris, Gill & Kitty

Hello Susan, thank you so, so much for everything that you have done for me. I cant believe that Kitty allowed you to clip her nails, but thank you for everything, I am really chuffed.

Julie, Brian, Oliver & Charlie

Hi Susan, we just got back and cats very happy, house just as we left it. Thank you so much.

Judith, Lisa, Keith & Charlie

Hi Susan, thank you so much for doing a great job in looking after Charlie while we were at wedding . Loved the little updates , photos and messages such a nice thought. Will recommend you to friends , family and anyone who needs someone to look after their cats or furry pets, lol.

Nicola, Henry & Maggie

Hi Susan, Maggie and Henry said a really big thank you for looking after them on Monday. Maggie apologises for being shy, she finds it difficult when new people come into the house. Henry said thanks for offering to let him go out but it was just a bit noisy outside, so he said he was glad you let him back in. Massive thank you. Loved the text and little note left. Very thoughtful and reassuring service. Really pleased will definitely recommend.

Elina, Kevin, Gizmo & Bella

Just wanted to say a big thank you for looking after Gizmo and Bella. We got back on Saturday midday and they both were fine. You done everything I asked for, so I definitely will be in touch for my next holiday if you are up for it.

Louise, Ruby & Freddie

I have just used Purrfect Pawz for the first time and I must say I am impressed. On my return Ruby and Freddie had been well cared for and all areas were left clean and tidy. I would definitely recommend Purrfect Pawz and I will be contacting again in the near future. Thank you so much.

Charlie & Midnight

Hi Susan, you will be pleased to know that I have purchased my first grooming brush for Midnight, inspired by your example. Nearly 10 years old and Midnight had never been groomed.... well she is in for lots of treats now. Thank you for looking after Midnight and my fish aquarium while I was away and for being flexible by extending the dates. You are clearly very passionate about your work and it really shows. I will be back in touch to arrange cover for my next holiday.

Michelle, Paul, Blake, Tilly & George

We really appreciate having you to rely on Susan and honestly would really struggle without your help. It is great the cats can still live their lives as usual with your help while we are away.

Reema,Smudge & Smokey

Thank you so much for such a brilliant service and taking such good care of my boys. They were so calm and content when I got back. Thank you for playing with them also, they would have loved that. Your daily message updates kept me reassured while I have been away, especially with Smudges diabetic condition and I am pleased you gave the insulin injection with such ease and within time. I would highly recommend your service to anyone. Very professional and thorough.

Nicole and family, Charlie & Merlin

Used Purrfect Pawz recently to look after our 2 cats while we were away for the weekend. Excellent care. We received regular updates about our cats. Excellent service, much less stressful for our cats than going to a cattery. Will definitely use Susan again. Thank you.

Jennifer, Danny and Lily & Jack

Thank you very much Susan for looking after Jack and Lily while we were on holiday. The updates from Susan were very reassuring and it is clear that Susan really got to know our cats personalities. One of our cats is very shy but sat on Susan\'s knee. Susan is friendly , professional and genuinely loves cats. We would not hesitate to recommend Susan and I am sure Jack and Lily would agree.

Barbara, Iain, Pernod & Bailey

Thank you very, very much Susan. Have your card, no doubt I will be in touch again.

JO, ALEX & FERGUS

Susan provides a personalised, caring and truly pet-centred service. We are delighted Fergus benefits from the care of such a devoted animal lover. When leaving our dog at home during the working day, Susan\'s home visits give us endless peace of mind.

JULIE- POPPY, TIGER, OLLIE & INDIE.

Thank you Susan for the excellent work you did with the cats, I will be highly recommending you. I will be definitely using you next year for my holiday and probably sooner. Thanks again.

ALLANNA, BRIAN, MOLLY & DILLON

Thank you again for looking after the royalty so well.

Joanne, Eve and Molly

I was initially going to send Molly to a cattery but my daughter was upset when we visited the premises as it was not suitable. I found Purrfect Pawz online and it was a much better solution. I think Susan does an excellent job, it was reassuring to get the text messages to say how Molly was doing. Thanks again, we will be sure to use your services again in the future.

KELLY & PURDY

I was really apprehensive about going on holiday for the first time without a family member available to look after Purdy. The idea of putting Purdy into a cattery with no room to move about was horrible and then I remembered an email from Susan from the Willows informing me of her cat sitting service. Problem solved. Susan was amazing and was extremely professional. Susan ensured that she was aware of Purdy\'s routine before I went on holiday and she text me with regular updates. Most importantly, it was evident when I returned from my holidays that Susan had cared for my little kitten whilst I was away. Thank you Susan - I would definitely recommend you.

MABEL, BARRY & ALISON

Just a big thank you to Susan ( again ). Mabel our cat was unwell 3 days before we were due to go away. On taking her for a check up it was found she had poor teeth and infection, we left her there for quite extensive surgery . Having used Susan before we felt comfortable leaving Mabel with her, Susan took her for a 2nd follow up appointment, giving post op medication and used her wealth of knowledge deciding to buy Mabel specialised post op food from her vets, all the time sending us updates . A massive thank you.

ALLANNA, BRIAN, MOLLY & DILLON

Susan looked after Dillon and Molly recently and I can only sing her praise for all her professional care that she gave to them. We were impressed by her knowledge of feline behaviour and needs and by the provision of individual care that she compiled from her assessment. Receiving a text on our first night away and thereafter reassured us and made our holiday more relaxing and enjoyable. We certainly recommend Susan and will be calling on her service again in the near future

ELEANOR & PUSS

Thank you very, very much, I am so grateful to you for looking after Puss and the toy elephant you gave him.

ANTHONY & TOM

We have again received excellent service from Susan with regarding to caring for my cat. Susan is the consummate professional, taking time to understand in detail what the needs are and ensuring those needs are met. Further to that she is not only flexible, but also takes the time to learn the characteristics of your cat while visiting. She leaves a note after each visit, explaining what has happened and how your cat has responded. The last note was so exact to our cats idiosyncrasies, it even surprised us.

M. MCKENZIE

While at Willows I found that Susan gave 100% to the commitment and care of the cats entrusted to her care. They were treated as though they were her own and she always put them first and were all loved equally. I trust her with my own cat and would recommend her wholeheartedly and would/will use her pet services when needed.

CLAIRE

Susan looked after my Ragdolls over 5 days. I received texts to say they were doing well. I came home and both were relaxed and contented. I would recommed Susan's services to anyone and will be using her services again this year for a longer period with no worries. Excellent service.

J JONES

Susan looked after my cats over a weekend and I am thrilled with the service. She sent me regular texts to set my mind at rest and had my little cat playing with her, which showed how relaxed they felt with her as she's quite a nervous cat and doesn't trust easily. I came home to find two contented cats who didn't seem the least bit bothered that we had been away for a couple of days. I'd had no trouble recommending Susan to anyone and will certainly be using her services again.

GEORGE

I had the pleasure of Susan cat sitting for me this year, and I do mean pleasure. This as the first time I had used cat sitting services and Susan was a delight. Susan was friendly, helpful and took great interest in ensuring that she knew all she needed to ensure Nero (our cat) was cared for in the manner he was accustomed, with no undue stress. The level of care was evident on our return, when we found Nero was happy, content and showing no sign of stress at all. Thank you Susan.

CAROLINE, SCOTT, ELLIE & MISTY

Susan looked after my 12 yr old daughters treasured cat Misty while we had our 2 week summer holiday. We have not used this type of service before so initially I was nervous. From first speaking to Susan on the phone to meeting her she put our minds at rest and knew we had made the right decision and that Misty was going to be in safe hands meaning we could enjoy our holiday. On return we could see Misty had been well looked after, at one point I thought she was sad that we had returned. Thoughout the holiday Susan was more than happy to keep us informed on how she was. Susan is very knowledgeable about cats and after spending 2 weeks with Misty gave us some helpful hints on how we could improve her feeding. I can now look forward to our next holiday without the worry of who will take care of her as we know she will always be in the safest hands with Susan

JAMIE BELL

I found myself with no cat sitter for my two cats 3 days before a bank holiday weekend and an impending camping trip. I phoned Susan who was extremely friendly and put me at ease straight away. She visited my home and took time to find out more about my cats and their needs. I felt entirely confident in leaving them in her care, she's clearly a lady that knows a lot about cats and can provide for their varied needs. Susan was very flexible and fitted into my current schedule of feeding, letting out and cuddles. I have no doubt that they were cared for lovingly and I will certainly be using Susan for any needs I have in the future (I used to use a family member but will now revert to Susan at all times)

ALISON & BARRY - CLEADON

Hello, a big thank you to Susan having only used family to care for Mabel we were very unsure about a sitter services. After 1 meeting with Susan we felt completely at ease . We looked forward to the regular updates and would highly recommend her as a very caring and trustworthy person . A personal service of high standard was given . Thank you.

MICHELLE, PAUL, TILLY AND GEORGE

I recently went on holiday to Yorkshire for one week and had the pleasure of using Susan as a pet sitter for my two cats Tilly and George. I was a little nervous having not used a pet sitter before. However as soon as I met Susan I was confident she would do a great job and she did not disappoint. Susan is very knowledgable of cats and their needs, which was especially useful for us as Tilly is still adjusting to our new kitten George and therefore they both needed special attention in different ways. Upon our return Susan was also able to offer us bits of advice to try and make this adjustment period a little smoother. Susan was very flexible and fitted in with the times we asked her to, which kept the cats in their routine. Susan even left notes for my Dad keeping him up to date, which was just great. I didn't once feel worried about the cats or my home and I would definitely use Susan again.

DEBBIE, BRIAN, BARNABY & BOBBY

"I met Susan through her work at Willows Cat Adoption Centre. She is extremely caring and knowledgeable, and provided me with invaluable advice on choosing the right kitten to suit our family. Since then she has been a constant source of support for us with all of our cat issues, and she is always there to help when we need her advice (which is second to none!) There is nobody I'd rather trust to care for my feline friends. With her wealth of knowledge and devotion to cats, they could not be in better hands than with Susan. "